Ebay has zero concern for sellers. My most recent burn was an electrical part I sent to a buyer in California. My part was described as nearly new, plugged in once but found it was wrong for the application(parts department had ordered it for the wrong car); the buyer requested a refund because he said the part was not new, even though my description clearly stated that the package was opened & the part had been plugged in (btw, it was in perfect condition & functioned perfectly). I agreed to refund, which they issued to him immediately. I stopped the mal carrier when I got my package back from the buyer, because the box weighed nothing & felt empty, even though it was carefully sealed. The USPS mail carrier watched as I opened the box in front of him, it was empty. He signed a written statement to the effect that the packaging was undamaged, it did not leave his sight after handing it to me, and was indeed just an empty box. After sending Ebay documentation, photos & the signed statement from mail carrier, & over 3 hours on the phone, the manager at Ebay told me "tough luck" and that he didn't really care, the buyer would get to keep his full refund & my part.
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12-20-2017, 10:18 PM
Hybrid Mode
