Berger service dept not as good as it usd to be.

[J_D]

Charley and Tom.........I phoned Dick Jacques yesterday morning (08/30/05) and told him about this. He was going to pull up the thread and read it and then go talk to Matt Berger.

Dick said he remembered seeing a Berger SS in the service department the day before yesterday.

Hopefully.........this was handled yesterday afternoon.

[Seattle Sam]

So....is there a satisfied customer out there now?

Jim, did you get taken care of by Berger?

[SMGCO]

Again, my dealings with Berger Chevrolet and Dick Jacques et al were excellent. A real breath of fresh air with all the lack of responsibility, lack of respect and poor follow up we encounter now a days.

[Chevy454]

Ain't that the truth...I'm guessing this got resolved, or we'd have heard more!

[elcamino]

I once bought a GM Extended warranty and got screwed on a repair also. I had a 3 yo Olds with 40g miles and had a fuel leak. Took it and they called said my tank was leaking and I needed a new one. But not to worry, you have the GMPP and it will be covered and I looked, sure enough it said entire fuel system. Order tank and they fix it. I go to pick up the car, the service manager says he has to call for authorization and I wait while he calls GMPP, had $100 deduct. I hear them talking (speaker phone) and she asked what was the exact problem with the tank. He says, rusted from inside out at seam, small pin hole. Claim denied, rust not covered. End of story, the service manager screwed me, I now owed them $400. Never again the GMPP, never bought another Olds or a vehicle from that dealer again and I had bough many dating back to my 1970 LS5.

I later found out I could have had a aftermarket tank installed for just about $150.

[Chevy454]

I went down the EXACT same road on the very first car my wife and I purchased right after we married...lesson learned on that one...

[berger21]

I never did get satisfaction from GMPP out of the deal. I think Berger did everything they could, but GMPP was not good to work with at all. They could not agree why it wasn't covered because nothing specifically mentioned this item (wich is why I thought it should have been covered). It was thrown into 4 differnet catagories at different times because no one was sure where it fit. I do have to thank Tom McCaffrey at Berger as he really tried to help me. I will NEVER buy an extended warranty again. I cancelled the remainder of my warranty and got more than enought to cover the replacement part.