2025 Chevrolet Traverse

[Mr70]

A teachable moment for GM,and us.

[Steve Shauger]

Update-

GM did do a buyback, and she has another new Traverse. The original dealer and the dealer who towed it into their shop provided zero assistance. My daughter & son inlaw with 4 young children were on their own and rented 6 passenger vehicle to returned home 3 hrs from where the engine failed. The dealer where she purchased said since the car is not at their dealership they wouldn't provide a loaner. This whole fiasco lasted 10 weeks to resolve.

A case was opened and was expedited to executive committee. Every step in the process which was supposedly expedited, required speaking with someone else and virtually starting over. It was quite frustrating, and a great example of how inefficient the GM process was. By dragging the process out the rental cost was just over $4k which GM paid.

The replacement car was located at another dealership which my daughter found in Southampton, NY. They were fantastic and went above and beyond assisting her and calling GM customer service several times.

She loves her new Traverse; however, I am going to think twice when purchasing another GM vehicle.