eBay/Paypal advice. In a jam....

[DarrenX33]

A while back I sold some items on eBay. I mistakenly allowed international shipping. Anyway, I got a buyer from Italy that hit my Buy It Now. I packaged up his items and shipped them next day thru the Post Office Economy (Surface) Parcel Post (which is what he paid for). It was a 4 to 6 week delivery shipped out the 2nd of December and he claims he still hasn't received the package. I put the tracking number in and it only shows the package leaving the country and nothing after. The guy put in a claim with Paypal to get his $ back and they decided to give him a full refund. So the way I see it I am out all the merchandise I sent, this guy gets all his $ back. And if the package eventually arrives it appears that he will get it for free. What really bothers me is that Paypal doesn't really seem to be helpful. They never asked me for additional information when this first started. Then when I filed for a protest and asked where I could send all my original receipts they never got back to me. A few weeks later they respond with they are denying my request cause of insufficient information. Unbelievable! I assume I am screwed but if anyone has any advice I'd appreciate it.