Heartbeat City?

[Too Many Projects]

Yes, they had a sale going on when the computer system went down, so he is extending it, now that they are back up and running.

[Chuck_Burg]

Sort of unrelated to the weather issue but I have had so many horrible experiences with HBC, I vowed to never give them another dollar of money. I have given them a lot of my dollars in the past.

[JRC99]

Originally Posted by Too Many Projects

I called them about 10 days ago and they couldn't take or fill orders due to a computer issue. The guy I talked to said it was a storm related major issue and it was going to be a while before they would up and running again...no idea what the actual problem was. Could be they took a lightning strike and didn't have adequate spike protection.

I live in the area (well, an hour south) and there was indeed a large storm a couple weeks ago. I lost power for a couple days.

[Rsconv68]

That’s about the most generic non apology I have seen in some time. No” free shipping if your order was delayed”, no olive branch of anything. I’m not sure how extending the sale is considered a “Courtesy to our customers “. What does that mean? Just own the problem and take the hit.