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Treat your customers like you would want to be treated. Keeping buyers happy goes a long ways. I am not a member of ebay but if I were selling something, I would likely have the item ready for shipment when I placed the add. When the check was received and cleared, I would address the box and ship it. No big deal???? Just an opinion so don't start flame throwing.
Rick
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you SHOULD be an Ebay seller, you've got theory of customer service down pretty well !!
I have had to wait and I've been ripped off, and eventually refunded. I've driven all day to find a guy try and hide a rusted out trunk floor under a car cover !! (he is lucky to have walked away!!) It is a crap shoot especially if a seller is a crook and can now sign up with a different name.
I wont throw big money at ebay any more.
Chris