SMS?
 

I've just ticked over 3 months on the wait from SMS for my Chevelle's seat material and judging by the respose I recieved today, I won't have it anytime soon! Is this par for the course with these guys? I wonder who holds the world record for waiting time? [img]<<GRAEMLIN_URL>>/thumbsdown.gif[/img]

Re: SMS?
 

I may hold that record. I ordered and paid ($1,000) for a set of 68 Chevelle Deluxe 300 front and rear door panels. After waiting 21 months and countless calls, the panels arrived and they were the worst fitting panels i had ever seen. The car is a 2 door post and the door panels were definitely for a hard top. I called and really got the run around. Finally I called and got a guy who actually told me I didn't know how to install them. I don't have to tell you guys the difference in door panels, but he certainly didn't seem to know. When i tried to install the rears, the chrome strip that runs along the rear and matches up with the front was off by about 3/4 of an inch. I took a lot of pictures and sent them to SMS. I was told to send them back as he fired someone for quality issues. I waited another 8 1/2 months only to have the exact door panels returned. They even had the blur painters tape and my writing still on them where i pointed out the issues. They went back again and 6 months after that, I received a box with only one metal top rail for the front and one top rail for the rear. The instruction was to see if these rails fit my car. They are still sitting here and SMS has my $1,000. I wouldn't recommend SMS to wrap a pair of socks in a gift box.

Nick

Re: SMS?
 

I sent the door panels for my 69 Chevelle 300 Deluxe SS Post Car to them for refinishing a few years ago. I called in advance and was advised it would take a few months so there was no shock regarding the wait time. If I did not know the time horizon at the beginning I would also have been p'd at the length of time to get them redone.

Re: SMS?
 

Nick and Damien,


I'm sorry to hear about your experiences. I have never dealt with them but their customer service and service in general seems like bulls**t.


Jason

Re: SMS?
 

They are slow and they LIE!Have done a few 60s pontiac interiors and it is painfull.Great work but they LIE!Tom

Re: SMS?
 

I wrote them off years ago . Very unprofessional , rude and expensive ... KP

Re: SMS?
 

They had/have product that others didn't/don't. -NOS and/or correct repro. I did ok with them. They took long and told me up front but probably took twice that after a few contacts. Items they sent were wrong and they sent me pre-paid return label(s). Corrected product was great. I was at the mindset (and still am) that I'd rather wait 1yr+ for the correct items than work with an incorrect, poor quality repro and be unhappy with the results. ...and I viewed many other options that were inferior.

Paul

Re: SMS?
 

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: KENNY PASCOE</div><div class="ubbcode-body">I wrote them off years ago . Very unprofessional , rude and expensive ... KP </div></div>

It's at the stage where I wish I could do the same Kenny. Unfortunately I haven't been able to find anyone else who can supply both the vinyl and cloth that I need, which is 762 meduim blue for a '70 Chevelle bench seat.

Re: SMS?
 

Would anyone have a direct line or extension number for anyone in their organisation? I have rang their office a couple of times and haven't been able to talk to anyone but a machine! [img]<<GRAEMLIN_URL>>/no.gif[/img]
Any help would be appreciated.

Re: SMS?
 

I have used them a lot and every time has been a dramatic experience.....Nick my friend you do hold the record, I remember how upset you were and rightfully so.

Dan

PS....best of luck Damien.