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-   -   Heartbeat City? (https://www.yenko.net/forum/showthread.php?t=179739)

Too Many Projects 09-06-2024 07:39 PM

Yes, they had a sale going on when the computer system went down, so he is extending it, now that they are back up and running.

Chuck_Burg 09-06-2024 09:36 PM

Sort of unrelated to the weather issue but I have had so many horrible experiences with HBC, I vowed to never give them another dollar of money. I have given them a lot of my dollars in the past.

JRC99 09-09-2024 10:07 PM

Quote:

Originally Posted by Too Many Projects (Post 1655829)
I called them about 10 days ago and they couldn't take or fill orders due to a computer issue. The guy I talked to said it was a storm related major issue and it was going to be a while before they would up and running again...no idea what the actual problem was. Could be they took a lightning strike and didn't have adequate spike protection.

I live in the area (well, an hour south) and there was indeed a large storm a couple weeks ago. I lost power for a couple days.

Rsconv68 09-10-2024 12:01 AM

That’s about the most generic non apology I have seen in some time. No” free shipping if your order was delayed”, no olive branch of anything. I’m not sure how extending the sale is considered a “Courtesy to our customers “. What does that mean? Just own the problem and take the hit.

BARRY 09-10-2024 05:20 PM

Heart Beat
 
I ordered 4 things said they had these cost me 46.00 shipping only got 1 item i complained they said i never ordered any thing. I sent the proof of my order never heard another word.


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